Delivery Policy

Our Guarantee

Every order is important to us no matter what the occasion may be. We strive to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements are handmade, we make every effort to secure our products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Generally, we replenish our store flowers every other day through our wholesale buys and our local farm deliveries throughout the week. We keep flowers that are in season, local, and fresh from the farm in the shop at all times. We welcome your comments and inquiries. If you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

Delivery Policy
Delivery Times: For orders going to a business or school standard delivery times are between 12pm-4pm daily. For orders to a residence, hotel, or hospital, deliveries go out between 12pm-5pm daily. For major holidays such as Valentine’s Day and Mother’s Day, we operate on extended hours and delivery times are between 8am-8pm. Sorry, we are unable to guarantee delivery at a specific time. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. If you place your order before 1:00 pm Pacific Time Monday through Saturday, we can typically deliver flowers on the same day.

Delivery Charge: Our delivery fee starts at $10. For orders going outside of our local delivery area, we have to consider a higher delivery fee (please call for a quote) with a minimum purchase of $75.

Ordering During Holidays: Our store and delivery hours may increase for major holidays. For custom requests and services (such as special flower requests for red roses or white lilies) during the busy holiday season, place your order at least 1 week prior to the following holidays:
Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Father's Day, Graduation, Good Friday, Thanksgiving, and Christmas

Please Note: We do accept last minute orders, however, we will use what product we have in the shop that day. During the busiest times of the year “Valentines, Mothers Day, Thanksgiving, and Christmas we sometimes run out of flowers if our clients did not place their order a day or two ahead of time. We base our shopping off of pre-orders and a general knowledge of business flow.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as the front porch, with a neighbor or in a shaded corner. During summer we reach temperatures as high as 110 degrees and some porches are not shaded, therefore, the flowers are at risk of wilting prior to the recipient coming home. We do not choose to leave flowers on porches if the recipient won’t be home for many hours. For re-delivery we have to re-charge the sender, or the recipient can pick it up for free at our shop located at 140 Second Street, Suite 116, Petaluma, CA 94952. If you specifically requested that we leave arrangements at a doorstep, porch, yard, or other location, Flower Casita cannot be held responsible for missing or faulty product due to this special request or hot weather.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted but not completed to the address, there is a $10 address correction fee. If a delivery is completed to an incorrect address, the customer assumes responsibility for the entire purchase.
P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. address.

Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (707) 559-5243.

Our Contact With Recipient: In some cases, we may contact the recipient to ensure they are home to accept the delivery. In cases where flowers have been left at the door we will contact the recipient by the end of the day to confirm they have received their flowers. We do not refund orders in the event a recipient refuses to accept a delivery.

Funeral Homes: Upon receiving your order for a funeral arrangement, we will contact the funeral home to verify the time of the viewing and make arrangements directly with the funeral service provider to seamlessly coordinate your flower delivery. For Sunday funeral services, we make arrangements with the funeral service provider to receive flowers on Saturday.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.